Returns & Exchanges
At Smart Foal, we want you and your horse to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. If your order isn't the perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.
Initiate Your Request
Log into your account portal or contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original box, ensuring all tags are attached and the product is clean and free of any debris or horse hair.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund or ship out your exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing